Privacy Policy and GDPR Compliance
Introduction
At Cromaok, we are committed to protecting the privacy and personal data of our website visitors in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This privacy policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website.
Data Collection
Cromaok collects personal data only when it is necessary for the purposes of providing our services. The types of personal data we may collect include, but are not limited to:
- Name
- Email address
- Phone number
- Company name
- IP address
- Browsing data (via cookies)
Purpose of Data Processing
We collect and process your personal data for the following purposes:
- To respond to your inquiries and provide customer support
- To improve our website and services based on user feedback and interaction
- To fulfill legal obligations
- For marketing purposes, with your explicit consent
- To analyze website usage patterns (via cookies) for optimization
Legal Basis for Processing
In compliance with the GDPR, Cromaok processes personal data on the following legal bases:
- Consent: We may process your data if you have given your explicit consent, particularly for marketing communications.
- Contractual necessity: We process personal data to fulfill our contractual obligations to you.
- Legal obligation: Cromaok may process data to comply with legal or regulatory requirements.
- Legitimate interests: We may process data to pursue our legitimate interests, such as improving our services, provided that these interests do not override your privacy rights.
Cookies
Our website uses cookies to enhance your browsing experience and provide customized services. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings. For more information, please refer to our Cookie Policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.
Your Rights
As a user of our website and a data subject under the GDPR, you have the following rights:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request the correction of inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your personal data in certain circumstances.
- Right to restrict processing: You can request the limitation of data processing under specific conditions.
- Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to object: You can object to the processing of your personal data, particularly for marketing purposes.
- Right to withdraw consent: If you have provided consent for data processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at contact@cromaoak.com. We will respond to your request within the GDPR-mandated timeframe.
Data Security
Cromaok takes appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access control policies.
Third-Party Sharing
Cromaok does not sell or rent your personal data to third parties. However, we may share data with service providers who assist us in website operation, data analytics, or marketing, provided they comply with GDPR standards. We ensure that all third-party service providers adhere to strict data protection obligations.
International Data Transfers
If we transfer your personal data to a third country outside the European Economic Area (EEA), we will ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and, if necessary, we will notify you by email.
Contact Us
If you have any questions about this privacy policy or how Cromaok handles your personal data, please contact us at contact@cromaoak.com You also have the right to lodge a complaint with your national data protection authority if you believe that your rights under GDPR have been violated.